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Frequently Asked Questions

HOW DO I KNOW THAT I'LL LIKE MY PAINTING ONCE IT ARRIVES WITHOUT SEEING IT IN PERSON PRIOR TO PURCHASING?

Since I create my paintings on the iPad and print them on metal, for the most part, what you see is what you get. In fact, the rich colors and glossy appearance of the metal print very accurately reflect what I'm looking at on my iPad screen while I work (and what you see on your computer screen on my website).

If for some reason you are unhappy with the artwork once you receive it, then you may return it to the address provided and I will refund your money (minus shipping) as long as the art is returned in good condition. Insurance is the responsibility of the customer for return postage.

CAN I RETURN MY PURCHASE IF I'M NOT HAPPY?

Yes, you may return your purchase if you are unhappy with it. If the item is returned in good condition, you will receive a refund of the purchase price. Shipping costs are not refunded and insurance on return postage is your responsibility. You can review our full return policy here. Please contact us before returning your item, thank you!

HOW DO I KNOW WHAT I'M GETTING IS A QUALITY PRODUCT?

Images are not actually printed onto the metal. Special dyes are printed onto a transfer paper and then infused into a polymer coating using pressure and heat.

Because my paintings are infused into and not onto a special coating, the prints have an archival value and durability without the need for a protective glass. In fact, metal prints are not only scratch-resistant, they are also waterproof. This makes them ideal for hanging in bathrooms, kitchens and other areas where paper prints would be susceptible to water damage. Displaying without glass has several advantages: viewing images is more intimate, there is no possibility of breaking the glass during shipment or while on display, and glare is reduced.

IS IT SAFE TO ORDER FROM YOUR WEBSITE ONLINE?

Derek Alvarez Art is committed to protecting your privacy. Customer information is solely used for the purpose of fulfilling orders and never shared with anyone outside of our company. Your billing information is not actually received by anyone at Derek Alvarez Art, as we use a third party credit card processor in order to protect your identity.

To protect your personal information, we take all necessary precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

When you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.

WHAT IS YOUR ARTISTIC PROCESS? DO YOU JUST USE A COMPUTER PROGRAM TO EDIT IMAGES?

No. I've been creating art since I was 3 years old. One of my drawings was exhibited on a nation-wide tour at age 12. I earned an art scholarship to the University of Arizona, focusing on oil painting, graduating in 2004, Magna cum Laude. I began selling my oil paintings while still in college, exhibiting my work in Scottsdale, Arizona and New York City. My work can be found in several public and private collections throughout the country. I offer all this as a preface to what I'm going to tell you next...

Now all my paintings are created using an app, my finger, and digital brushes on my iPad. I don't use Photoshop... I don't press a couple of buttons and magically create a painting... many of my paintings take several hours, and sometimes, several hours a day for weeks... each painting is created by hand, by me... brushstroke by brushstroke.

I started creating art on my iPad in 2012 when my wife and I were living in Saranda, Albania and I had trouble getting traditional art supplies... Every time I needed some more oil paints, I had to take a ferry to Corfu, Greece and hope they had what I needed.

Given these circumstances, I was inspired by one of my favorite artists, David Hockney, to try painting on my iPad. I really took to this method of creativity and haven't looked back.

Several years later, I am still traveling with my wife, except now we have two boys together and I appreciate this method even more now because I can draw and paint near my two sons and not have to worry about them breathing in toxic paint fumes (sometimes we even collaborate together!)

WHY METAL PRINTS?

There are 3 main reasons I've chosen to print my limited editions on metal, as opposed to something more traditional like paper or even canvas...

  1. There aren't many artists doing this, so I enjoy being unique in this way.
  2. The finished product most closely resembles the vibrant colors and glossy richness I see on my iPad while creating my artwork.
  3. Special Effects... The Old Masters like Rembrandt built their paintings with many translucent layers of paint. This is why a Rembrandt is like no other painting. The multi-dimensional effect achieved by layering, gave a unique luminosity to their work. The same is true of one of my metal prints. Special dyes are infused into a thick translucent coating. The image is not printed onto the surface, but rather has a depth that in effect glows. People that see a metal print for the first time, often think that the print is backlit.

ISN'T IT BETTER FROM A COLLECTOR'S STANDPOINT TO PURCHASE ORIGINALS RATHER THAN PRINTS?

This is only true when comparing an original to an open-ended edition, which means the artist prints as many reproductions as they can sell. Like many artists before me, I create limited editions, which make my paintings very collectible and more likely to increase in value.

Because I create my paintings on my iPad, the only way to bring them into material existence is to print them. But these paintings are too special to me to be mass-produced, so I print them as exclusive, limited editions.

Famous artists like Andy Warhol produced limited editions numbering anywhere from 250 to 2,500 -- with many selling for six-figures or more. Banksy is another example, his limited edition prints number anywhere from 150 - 1,500 and they regularly fetch high prices -- even though he is still alive.

Furthermore, if you were to buy one of my creations as an original oil painting, for example, the level of attention, detail, and time it would require to complete, in addition to being the only one available, would mean that I would have to charge my collectors much more for each of my artworks.

DOES THE ARTWORK COME READY TO HANG OR IS THERE MORE I HAVE TO DO TO GET IT ON MY WALL?

All my metal prints come ready to hang! My artwork comes to life with the stylish lines and added depth of a metal print. The aluminum sheet is offset from the wall by a 3/4" thick wooden frame which is attached to the back. This makes the artwork very sturdy and also projects off the wall for a very contemporary look.

The wooden frame also includes a hanging wire for easy mounting on your wall. The artwork ships within 5 business days and arrives "ready to hang" with mounting hooks and nails.

DO I HAVE TO ADD A FRAME TO THE METAL PRINT?

No. You can hang the artwork as is and enjoy the contemporary look of the clean lines and how it "floats" off the wall. However, if you prefer a frame you can take it to your local frame shop and add a frame that is customized to you and suits your tastes.

HOW DURABLE IS A METAL PRINT?

Metal prints will last for generations when displayed indoors and out of direct sunlight. Like most fine art in general, metal prints should not be exposed to direct sunlight. However, they can be hung outdoors if they are out of direct sunlight.

Metal prints have an archival value that is better than the best giclee’s and photographic papers. Rochester Institute of Technology has conducted accelerated aging tests on metal prints and show an archival value of over 150 years.

Plus, metal prints have an additional benefit over other processes in that they are waterproof and have an ultra-hard coating that is virtually scratch proof. The archival value of a print should be judged not only by its resistance to degradation by U.V. light and ozone exposure, but also to moisture and surface damage. When these factors are brought into the equation, metal prints would be, without a doubt, the best way to preserve an image.

HAVE MORE QUESTIONS?

Please send me an email at customerservice@derekalvarezart.com. We love hearing from you and want to provide as much help as we can to you and all our collectors.